Be the one whispering at our users' ears
Here's the deal:
- We are building the next generation of calendars, made for remote work and virtual meetings.
- We started Hera a year ago, we finished YCombinator S21 and raised a $1.7M seed round with US and European investors.
- We are fundamentally customer-centric: All our users are in a Slack group, we discuss features & pain points with them every day. Several users invested in our seed round.
- Your top priority will be to grow Hera community and make sure users get the best experience of our product. ****
- €1200-€1400/month for 3 to 6months & opportunity to convert to full time job
- Start date in September 2022
- Shoot something at [email protected] if you're intrigued by what you read below
There is a massive shift in how people work and want to spend their time. We believe that five to ten years from now, a large portion of the population will work remotely.
These workers want flexibility, and a better blend between work and personal life.
For this next generation, we are building the operating system to protect, organize and plan one’s time.
👉 You: Help us grow and nurture Hera community
Hera is a product-led company, and our community is what matters the most. It enables us to iterate and grow fast. From content marketing to acquisition strategies to customer success, your missions will vary with the overall objective of bringing more users into Hera and make sure they have the best experience possible.
🤝 What we expect
You will love working with us if you can see yourself in the following traits:
You love human interactions & are obsessed with customers' happiness
- You want to build and and establish exceptional relationships with users
- You are not afraid of trying new ways to do things
You thrive in fast paced environments, when you have responsibilities and ownership
- You like to lead initiatives and don't need much guidance to succeed
- You have a structured thinking process, the ability to understand and explain complex topics
You have a great level of English
- English is the most used language both internally and with the users (50%+ of the community is 🇺🇸 based)
→ Also, Louise was a Customer Success Manager before so you will work in duo 💪
🎤 What your days will look like
At Hera, your top priority will be to grow Hera community and make sure users get the best experience of our product. ****
In practice it means:
- Grow and nurture Hera community (cold outreach, referral program, content marketing...)
- Follow users’ journeys from their sign up on the product to ensure they retain
- Handle users messages and answer their questions and requests efficiently
- Gather product feedback to help shape and define the product roadmap
- Bring in new ideas to delight our customers
- Ramp up your analytics skills to track key metrics and scale customer success (you'll get the opportunity to use SQL on Retool & June.so)
🏋️ Team: Join a dedicated, ambitious and pragmatic team